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Mouthpiece Shipping Policy

All back orders will ship as soon as possible. We will send the usual confirmation email including the tracking information. All orders will be fulfilled with brand new mouthpieces for no additional fee.

IF YOU ORDERED A TURBOWOOD MOUTHPIECE: please write to mouthpieces@lotustrumpets.com for more information on your order.

Return & Exchange Policy

ALL CUSTOMER SERVICE FOR ORDERS PLACED WITH A DEALERSHIP IS HANDLED BY THE DEALERSHIP.

FOR ORDERS PLACED DIRECTLY WITH LOTUS: You have 30 days to decide if a mouthpiece is right for you.
We offer to exchange one model for another within 30 days of delivery.

All customs and shipping fees will be deducted from your refund for refused deliveries.

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